Shipping policy
Shipping Policy
Last updated: September 13, 2026
Thank you for visiting My Store. Please read our shipping policy carefully before placing your order.
1. Order Processing Time
- Orders are processed within 1–3 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
- You will receive an email confirmation with tracking details once your order has shipped
2. Shipping Destinations
We ship worldwide. Delivery times vary depending on your location:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 10–20 business days |
| Australia / NZ | 10–20 business days |
| Rest of World | 15–30 business days |
⚠️ These are estimates only. Actual delivery times may vary due to customs clearance, holidays, or carrier delays.
3. Shipping Costs
- Free shipping on all orders (or specify your rates)
- Expedited shipping options may be available at checkout for an additional fee
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier's website or through our tracking page.
Please allow 3–5 business days for tracking information to update after shipment.
5. Customs, Duties & Taxes
- My Store ships internationally and your order may be subject to import duties and taxes levied by your country
- These charges are the buyer's responsibility and are not included in our product prices or shipping costs
- We are not responsible for delays caused by customs clearance
6. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe:
- Check your tracking number for updates
- Contact your local post office or customs office
- If the issue persists, contact us at [your email] and we will investigate
We will offer a replacement or full refund if your package is confirmed lost.
7. Incorrect Shipping Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, contact us immediately at [your email] before the order is shipped.
8. Contact Us
For any shipping-related questions:
- 📧 Email: buytrustlyofficial@gmail.com
- 🌐 Website: buytrustly.store