Refund policy
Return and Refund Policy
Last updated: September 13, 2026
Thank you for shopping at My Store. We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
1. Return Eligibility
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In the original packaging
- Accompanied by proof of purchase (order number or receipt)
Items that cannot be returned:
- Perishable goods
- Downloadable or digital products
- Items marked as "Final Sale"
- Customized or personalized items
2. Damaged or Defective Items
If you received a damaged, defective, or wrong item, please contact us within 7 days of delivery with:
- Your order number
- Photos of the damaged/wrong item
We will offer a full refund or free replacement at no additional cost to you.
3. How to Request a Return
- Email us at [your email] with your order number and reason for return
- We will review your request within 2–3 business days
- If approved, you will receive return instructions
⚠️ Please do not send items back without contacting us first.
4. Refunds
Once we receive and inspect your return:
- Approved refunds will be processed within 5–10 business days
- Refund will be credited to your original payment method
- Shipping costs are non-refundable unless the return is due to our error
5. Late or Missing Refunds
If you haven't received your refund after 10 business days:
- Check your bank account again
- Contact your credit card company — processing may take some time
- If still unresolved, contact us at [your email]
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us at [your email].
7. Contact Us
For any questions about returns and refunds:
- 📧 Email: buytrustlyofficial@gmail.com
- 🌐 Website: buytrustly.store